The County’s Compliance Team, as part of the Business Engagement and Compliance Program, investigates and responds to reports of alleged violations of state and local health orders related to COVID-19. 

Requirements for all businesses including, but not limited to:

  • Making sure customers and employees wear face coverings at all times unless seated at a dining establishment. 
  • Preparing, posting and following a Social Distancing Protocol. 
  • Ensuring that employees who are sick do not come to work. 
  • Confirming that customers are able to remain 6 feet or more apart. 

Businesses will incur a first warning and subsequent violations can bring administrative citations with penalties between $250 and $3,000 per instance depending on the gravity of the health risk, prior warnings, intent to profit from the violation and good faith efforts to comply.


Those needing language assistance or someone to enter their complaint into the portal for them can call 2-1-1

To report an individual violation, please call the non-emergency line of your local law enforcement agency


On August 4, 2020, the San Mateo County Board of Supervisors adopted an urgency ordinance authorizing administrative penalties for individuals, organizations, and businesses who violate health orders.

Under the state of California’s Blueprint for a Safer Economy, businesses, places of worship and other organizations must follow specific safety protocols and guidelines for their operations. For a list of these requirements in San Mateo County by industry, visit