County of San Mateo Announces Upgraded SMC Alert Emergency Notification System

The County of San Mateo’s Office of Emergency Services has launched its new and improved emergency notification system, SMC Alert, which allows the County and its participating cities to send real-time information about significant events.

While the new system bears the same name, SMC Alert through emergency communications systems vendor Everbridge, Inc. has upgraded features including:

  • Customizable alerts including public safety, wildlife and road closure notifications;
  • Map-based technology;
  • Property notifications to smaller neighborhoods based on a user’s location.

Existing users will receive an email with a unique link to their individual account and must set up a new user name and password. Users are encouraged to update contact information to take advantage of the new geo-coding technology and choose the type of alerts they receive.

New users may create an account by logging on directly to Personal information will not be shared with any third-party agencies.

The relaunch of SMC Alert coincides with National Preparedness Month which serves as a reminder that staying informed is critical during disasters and other emergency situations.

"The upgraded SMC Alert system is a critical component of public safety. The current wildfires in Northern California and, closer to home, the recent unexpected closure of Highway 101 due to a construction accident are both reminders that emergencies can happen anywhere, anytime. The best way we can help keep the public safe is to keep them informed," said San Mateo County Undersheriff Carlos Bolanos.

For questions about the registration email and the new system, please visit Recorded instructions for updating accounts are available from the Office of Emergency Services at (650) 363-4488.

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