San Mateo County 9-1-1/Public Safety Communications Department Honored as "Center of Excellence" by Peers
Posted by Michelle Durand on Apr 18th 2014
This week -- April 13 to 19 is celebrated by 9-1-1 professionals in communities across the country as proclaimed by Congress "National Public Safety Telecommunications Week.”
Every 9-1-1 Dispatch Center is honored this week for the hard work performed 24 hours a day, seven days a week for providing the crucial link between the public needing help and those who respond to provide it.
“We’re here to serve the public during their time in need, and there is no greater feeling than to provide them with resources that will help their situation,” states Jaime D. Young, Director for the County’s Office of Public Safety Communications (PSC), which dispatches police, fire and ambulances to residents of San Mateo County. “We honor all our folks to do the work and support those who do it, as everyone’s contributions make a difference.”
This year, Communications Dispatcher Adrienne Salas was awarded the County’s ‘Dispatcher of Year’ for her professionalism and expertise. “She is a true asset to our Center and we are proud of her and her colleagues who perform this critical work every day,” said Deputy County Manager Michael Callagy, who oversees the County’s Dispatch Center.
This is a particularly special year for the 9-1-1 staff as the more than 20 staff who worked during the 24 hour period of July 6 and 7, 2013, were awarded “The Communications Center of Excellence” by the County’s Communications Center Managers Association.
They worked three major incidents in one 24 hour period: the suicide of a County employee, the crash landing at San Francisco International Airport of Asiana Airlines Flight 214, and a 6-alarm fire in Redwood City that displaced more than 100 people. “This was an extraordinary day in our Center’s history and the 9-1-1 Dispatchers performed exceptionally. The public was in good hands,” Young said.
For more information about San Mateo County Public Safety Communications contact Jaime Young, Communications Center Director at (650) 363-4949.