San Mateo County Launches New Website – Public Can Quickly Find Key Information on a Smartphone or Tablet
San Mateo County has launched a new website designed to make information easier to find and provide quick access to public data.
Designed with mobile first in mind, the website is easily viewed on a smart phone or tablet.
Key changes include a “How do I” feature that offers quick answers to common questions and a cleaner, uncluttered look that makes the site easier to navigate. Twitter, Facebook and other social media networks are easier to find and to share.
“Living in Silicon Valley, our residents are “plugged in” and use technology in all aspects of their daily lives,” said Dave Pine, President of the San Mateo County Board of Supervisors.
“They expect to access information about county government whenever they want it on their smartphones, tablets or personal computers,” he said. “Our new web platform will make it much easier for residents to quickly and easily obtain the County information they need.”
While new features like the search tool are easy to find, there are some improvements you won’t see. For example, the County moved to an open-source content-management system in a cloud-hosted environment. The new site builds upon the County’s Open Data Portal, which provides extensive amounts of data that can be viewed and crunched by the public.
“We designed the site with the user in mind. We did research to find out what people really want to know and then we looked at how to best provide that information,” said Jon Walton, San Mateo County’s Chief Information Officer.
Moving content from 20 departments in a few weeks to the new platform was a challenge. The County anticipates there will be growing pains as we learn to use the new technology. Some items will be missed and there will be some broken links, but the site will be continuously improved.
With information gathered from website analytics, online surveys and customer interviews, staff will refine the site in the coming months. The County expects to have a vastly improved site that helps residents find the information and services they need quickly and easily. Send us your feedback at email@example.com.
Beverly Thames, Content & Collaboration Manager
650-363-1945 or firstname.lastname@example.org